Clock Support is available to all clock customers for free via Email. We also offer phone clock support for $75 per incident. Clock support is available Monday through Friday 8 am to 5 pm EST. Please submit a support request via our support site at support.inovasolutions.com
Access to the Inova Support Site
Review helpful FAQs, access our DST Calculator, register your clocks with our Inova OnTime Management System or download the OnTime Installation and User Guide
Inova Solutions warrants the OnTime Clocks to be free from defects in material and workmanship during a two-year period*. The Warranty begins on the date the unit is shipped from Inova Solutions.
Inova Solutions' liability under this Warranty is limited to repairing or replacing, at Inova Solutions' option, the defective equipment and providing upgrade version changes for firmware. In case of repair, the product must be returned to an authorized Inova Solutions Service Center.
In no event will Inova Solutions be liable for any indirect, special, incidental, or consequential damages from the sale or use of this product.
This disclaimer applies both during and after the term of the warranty. Inova Solutions disclaims liability for any implied warranties, including implied warranties of merchantability and fitness for a specific purpose.
*Clocks shipped prior to March 1, 2014 carry a one-year warranty. The two-year warranty only applies to clocks shipped on or after that date.
Warning! This Warranty does not apply if repairs are required due to acts of nature beyond Inova Solutions' control such as, but not limited to, lightning strikes, power surges, misuse, damage, neglect, or if repairs/modifications have been made or attempted by anyone other than personnel authorized by Inova Solutions.
Repair & Returns
To obtain service under this Warranty, contact Inova Solutions at firstname.lastname@example.org or at the address below during the Warranty period to receive a Return Material Authorization (RMA) number and shipping instructions. Then ship the product, transportation prepaid, for inspection.
Typical equipment repair or replacement time is seven (7) business days, plus shipping times. One-way shipping is the Customer's responsibility. Inova Solutions will return ship the equipment by the same means it was received.
Inova Solutions will not be responsible for dismounting and remounting of the OnTime clock, for unauthorized returns or for returns that do not list the RMA number and quantity returned on a packing list attached in plain view on the outside of the shipping container.