Contact Center Support

Having a high-performing, highly available real-time performance management solution is important to the success of your call center. The Inova Support Agreement (ISA) is a comprehensive maintenance offer that gives you the peace of mind of knowing your system will continue to operate smoothly and that any urgent issues will be addressed quickly and efficiently.

When you purchase an ISA, you’ll get:

Remote Technical Support

Whether you have a routine question or an urgent issue, you can access an experienced Help Desk technician 24/7. All calls are handled by knowledgeable technical support professionals, so you will never get someone on the line whose ability to help only goes as far as the script in front of them. 

Support for Four Winds Interactive (FWi) Software

Full support of FWi software is provided under your ISA, including Content Player, Content Manager and Content Manager Express.  

Access to the Inova Support Site

Download software and technical documentation, review helpful FAQs, and access our installation guide and more on the Inova Support Site.

eTraining Modules

Access self-paced online video-based training for Inova LightLink® software administration, including modules for Message Editor, System Manager and Administrator on the Inova Support Site.

Software Upgrades

Keep your contact center’s performance management software current and get more out of your solution by receiving  free minor release updates and free or reduced major release updates.*

Warranties

With your ISA, all hardware or workmanship delivered by Inova and Inova vendors is covered for a one-year period. As long as your ISA is current, Inova manufactured equipment is covered for a three-year period. (After the three-year period, Inova will attempt to repair or replace covered items based on parts availability.)

Repair and Return

Enjoy rapid repair and return services for any defective products. 

* Installation charges for software release upgrades may apply for minor and major software upgrades. Please contact your Inova Solutions Account Executive for more information.

Inova Solutions Service Level Survey

93% of surveyed Inova customers in the Insurance industry realized improved service level following the deployment of their Inova solution.

Source: Survey of 15 users of Inova Solutions
Surveys