Professional Services

Inova Solutions Professional Services ensure that your real-time reporting solution is tailored to your specific requirements and fully integrated with your existing ACD platform. Our team of certified consultants and technical project managers ensure your real-time reporting solutions is expertly integrated with your existing ACD platform and delivers the data and customized reporting views that will have the greatest possible impact on the performance of your contact center and staff.  

Our team will work with you to integrate and consolidate real-time data from additional contact center systems, such as your standalone WFM, outbound dialer or social media platform. Should you decide to add systems or change manufacturing vendors in the future, we’ll help keep your real-time reporting active and work with you to seamlessly integrate the new solution. We also provide contact center training services as needed.

Inova Solutions professional services areas of expertise include:

Data Integration Services

We offer certified connections to Avaya, Cisco, Interactive Intelligence, Genesys and Aspect ACD platforms via socket, ODBC or XML interfaces. This allows us to extract and display available table metrics as well as customized or personalized data. We also provide connections to leading outbound dialer, workforce management and IVR platforms, as well as CRM and other non-contact center systems including back office systems and home-grown applications.  

Custom Design Development

Inova professional services provides custom design development for your Inova Multimedia Digital Displays and Inova Performance Tracker dashboards to ensure you receive the most effective views for your unique environment. 

Creative and Content Development

We help you extend the value of your contact center Multimedia Digital Display solution throughout your enterprise. Enterprise functionality and content examples include interactive-touchscreen and way-finding applications, animated images and graphics, infographics, music, sound and games.

Application Integration and Migration

Changing ACD vendors?  Adding a new social media platform? Introducing cloud applications or seats? Inova Professional Services will help you integrate your new application or platform with your existing real-time reporting solution and keep everything up and running throughout the transition.

Inova Solutions Service Level Survey

93% of surveyed Inova customers in the Insurance industry realized improved service level following the deployment of their Inova solution.

Source: Survey of 15 users of Inova Solutions