Inova Professional Services help you enhance the value of your contact center’s real-time performance management solution through custom data-source integration and custom dashboard and wallboard design and development. We’ll also help you convert your reporting solution should you decide to switch call center infrastructure vendors.
Contact Center Alerting Services
To ensure a successful deployment, our technical project managers (TPMs) work closely with your team to understand your contact center’s unique environment, how you plan to use your real-time reporting solution and your expectations. Our implementation services include a site readiness evaluation, remote configuration, software installation, testing, technical project management and training.
Training is an essential component of a successful real-time performance management solution implementation. Inova Solutions provides detailed training on the features, functionality and operation of all Inova products through our suite of onCourse, eTraining modules. We also offer several options for ongoing training including regularly scheduled web-based and on-site training.
Our Real-Time Performance Management Assessment is a one day service, which includes an onsite consultation that will help you identify the right metrics and show you how to transform your data into actionable information that improves the performance of your contact center and staff.
93% of surveyed Inova customers in the Insurance industry realized improved service level following the deployment of their Inova solution.