Contact Center Resources

Real-Time Call Center Reporting by Data Source

Inova Solutions is proud to provide certified connections to Aspect, Avaya, Cisco, Genesys, Interactive Intelligence and other leading providers of contact center infrastructure. Whether you use a single vendor or multiple vendors, we can help you display the real-time information you and your team need to be successful.

Case Studies

Customer Case Studies for: Call center performance management and Campus Safety Mass Notification

Product Literature

Product literature for Contact Center Alerting Solutions

Contact Center Webinars

Contact Center Management Tips and Suggestions. Learn how real-time metrics can improve your contact center's performance.

White Papers

White papers from industry experts on Call centers management challenges and mass notification best practices

Inova Solutions Customer Satisfaction Rating

A System Administrator of a large enterprise health care company said they would be very likely to recommend Inova Solutions for this reason:

Their solution provides thresholds options which a similar product, that our company looked at, did not. It's also easy to use but if i do run into an issue and I have a question, the Inova Support Team responds quickly.

Source: System Administrator, Large Enterprise Health Care Company
Surveys