Contact Center Resources

Real-Time Call Center Reporting by Data Source

Inova Solutions is proud to provide certified connections to Aspect, Avaya, Cisco, Genesys, Interactive Intelligence and other leading providers of contact center infrastructure. Whether you use a single vendor or multiple vendors, we can help you display the real-time information you and your team need to be successful.

Case Studies

Customer Case Studies for: Call center performance management and Campus Safety Mass Notification

Product Literature

Product literature for Contact Center Alerting Solutions

Contact Center Webinars

Contact Center Management Tips and Suggestions. Learn how real-time metrics can improve your contact center's performance.

White Papers

White papers from industry experts on Call centers management challenges and mass notification best practices

Inova Solutions Service Level Survey

93% of surveyed Inova customers in the Insurance industry realized improved service level following the deployment of their Inova solution.

Source: Survey of 15 users of Inova Solutions
Surveys