Inova’s easy to use wallboard solution uses real-time campaign metrics gathered through a high performance interface to Five9’s Virtual Contact Center.
For over thirty years, Inova has provided contact centers of all types with high quality wallboard solutions. Today, Inova offers Team Wallboards with key Five9 cloud-based campaign metrics, agent states, corporate communications, outage and weather conditions, etc., as well as Supervisor dashboards and Agent desktops.
Select and Control
Select only the real-time metrics relevant to each team
Allow Supervisors to set alert thresholds and create messages to drive behavior:
Mix and Match
Combine Five9 metrics with metrics from other call routing systems to ease transition between new and legacy systems.
See selected Five9 data in a single view alongside essential data from enterprise systems such as:
- Support ticketing
Do The Math
Inova provides an intuitive interface to perform calculations on real-time data. New data fields can be created from mathematic operations performed on existing fields. These new fields can then be utilized in current or future calculations.