Inova Contact Center Digital Signage

Robust visual communication for real-time contact center management

Inova Contact Center Digital Signage delivers key performance metrics and important business information, along with rich, multimedia content on crystal-clear, high-definition monitors that keep your team motivated, informed and empowered to better serve your customers. Their large-format, bright digital displays also give your call center a sophisticated, high-tech look that will impress visitors, management and prospective employees.

A contact center digital wallboard from Inova Solutions doesn't just look good. It acts as a performance watch-dog, keeping you and your team aware of changing conditions that could negatively impact customer service and overall performance goals. Color text changes, audio alerts, special notification screens and informative messaging instantly alert you to potential performance issues such as spikes in call volumes or dips in service levels, so you can take immediate action before serious customer service issues emerge.

Inova Contact Center Digital Signage can also display other non-contact center performance data such as daily revenue or case goals, CSAT scores or Net Promoter Scores to keep your team motivated and create a little friendly competition.

Inova's digital wallboards can be placed strategically throughout your call center to keep your staff informed of real-time KPIs, changing conditions and corporate communications. They help you deliver a superior customer experience by:

  • Providing easy access to previously siloed real-time KPIs in custom views
  • Enabling real-time management of customer service issues
  • Alerting you the instant critical performance metrics are out of compliance
  • Engaging and motivating everyone on your team 
  • Promoting self-management and teamwork
  • Freeing supervisors to coach and serve customers more
  • Sharing important business and HR information

Contact Center Digital Signs allows you to showcase charts and gauges of real-time business and performance metrics alongside streaming video and other multimedia content. Thanks to the seamless integration of Inova LightLink® software (for extracting, consolidating and preparing data for display) with Four Winds Interactive Content Manager (for integrating and managing most Microsoft® and Adobe® file types), it’s easy to create digital wallboard displays with your own state-of-the-art look and feel. Here are a few key features:

  • Dynamic, HD-quality display views
  • Compatibility with most major call center data sources
  • An intuitive user interface with drag-and-drop content management
  • Best practice templates with customizable options
  • Native support for Microsoft® PowerPoint®, Microsoft® Excel®, Adobe® Flash, Adobe® PDF files and more
  • Live and recorded video support (16:9, 9:16, 4:3 and other custom aspect ratios)
  • Large-scale system management
  • Special alert screens
  • Screen rotation based on schedules, priorities or thresholds
  • Full preview capabilities
  • Comprehensive scheduling tools
  • Visual and audio alerting
  • Custom message development
  • Content segmentation by display
  • Snap-to-fit template creation
  • Automatic content resizing
  • Multicast not required on router
Inova Solutions Service Level Survey

93% of surveyed Inova customers in the Insurance industry realized improved service level following the deployment of their Inova solution.

Source: Survey of 15 users of Inova Solutions