Inova Desktop Presenter® Suite

Inova Desktop Presenter® is a contact center dashboard that delivers real-time metrics directly to agent desktops and laptops. It’s an ideal choice for remote contact center agents or where wallboard or digital displays are not possible due to limited space or lines of sight.

With Desktop Presenter, it’s easy for contact center agents to view group and personal performance metrics. Customized messages and announcements keep agents up to speed with real-time conditions, as well as informed and focused on meeting performance goals. It’s easy to customize Desktop Presenter dashboards to the right size and location for each screen. Desktop Presenter® applications can also be hidden in the background and set to pop-up only for important alerts.

Desktop Presenter is like having a virtual wallboard on your desktop that displays a continuous feed of real-time call center metrics drawn from a variety of systems or applications. The highly customizable desktop reader boards accommodate specific applications or display critical information. Powered by Inova LightLink® software, Desktop Presenter uses color changes and pop-up messages to instantly notify agents of changing conditions that demand immediate action. 

Inova Desktop Presenter® can be customized for your environment and includes two applications, allowing you to choose the best way for you to share critical information.

Inova Marquee

Inova Marquee is a virtual wallboard for the desktop that mirrors the look, color structure and content of traditional LED wallboards, including font effects, graphics and animations. 


Inova DataLink

Inova DataLink displays real-time call center statistics in colorful charts and grids you can customize to your specific contact center environment. DataLink can be set to respond to performance-based thresholds, visually alerting agents to changing call center conditions.  

Inova Desktop Presenter helps you drive productivity and enhanced service with features that help you:

  • Integrate and display metrics from multiple data sources
  • View and share group or individual metrics in real time
  • Set up supervisory control over content, size, location and appearance of each desktop client
  • Share key information with many users through the capability to scale to thousands of users
  • Focus on specific performance goals through customization for specific agent needs
  • Position, size or hide applications until thresholds are reached
  • Create and send information and instructions from a central user interface
Inova Solutions Customer Statistic

84% of surveyed Inova customers improved their service level following the deployment of their Inova solution.

Source: Survey of 133 users of Inova Solutions