The Inova Solutions Global Partner Program is designed to help our partners build stronger customer relationships through enhanced real-time reporting offerings. The program provides the tools, training and ongoing support to successfully position and deliver Inova's real-time contact center performance management solutions.
Adding Inova real-time reporting solutions to your portfolio provides your customers with a more complete solution. It also helps position your organization as an important resource to your customers as you provide ways to visibly monitor contact center performance and address potential issues from the outset.
When real-time performance metrics are displayed, they provide the visual proof points for how your other underlying contact center solutions are performing. This visibility opens the door to faster buy-in from the various stakeholders involved in the purchase decision.
Inova real-time reporting solutions integrate multiple contact center platforms in single or multi-vendor environments, giving you the ability to provide your customers a unified reporting platform. As a result, your customers can maintain visibility over their critical data and transition from legacy or competitive environments quickly and easily.
Inova Solutions’ LightLink software aggregates data and calculates metrics from a variety of both contact center and enterprise platforms and displays the most important information on an array of output options. This process together with threshold-driven alerts, allows your customers to see and react to critical changes in their call center's environment in real-time – a factor that’s of paramount importance when it comes to delivering excellent customer experiences!
Contact center leadership
When you add Inova Solutions to your portfolio, you gain a team of experts that add credibility to your customer conversations around the value of real-time contact center reporting and management. Inova has been delivering real-time performance management solutions for the contact center since 1984, and the contact center remains the core focus of our company. Inova assures successful integration of its solutions through continuous testing and certification with the world’s top contact center platforms, including Avaya, Aspect, Cisco, Genesys and Interactive Intelligence.
Superior service and support
While Inova’s software and hardware solutions lead the industry, it’s our superior service and support that truly sets us apart from our competition. Whether you are adding to an existing system or deploying a new center, our contact center experts take the time to understand the real-time data your customers need to ensure optimum performance in their contact center. Inova also provides the option to add certified engineers to your team to configure and install the solution before delivering ongoing support for your customers through an Inova Service Agreement (ISA).
Inova will provide your team with in-depth sales and technical training as well as on-boarding resources to help you create awareness for, successfully position and sell real-time reporting solutions. Depending on your partner level, you'll receive a dedicated Territory Manager and/or Partner Manager and a Channel System Engineer to help you identify and close business deals. You'll also receive significant discounts toward hardware and software for use in your lab.
The Inova Solutions Global Partner Program's scalable structure allows you to start off small and earn margins as a Referral Partner, then take advantage of additional benefits and margins as your sales grow. Partners can look forward to enablement, support and marketing benefits that increase with each partner level.
Here is a summary of Inova Global Partner Program Benefits (benefits vary by partner level and region):