Contact Center Partners

Inova Solutions has established strategic partnerships with leading contact center infrastructure vendors and solution providers that leverage our award-winning, real-time reporting and display solutions to extend and enhance their portfolios.

Inova has been adding exceptional value to contact center reporting for over 30 years. Our powerful LightLink® software, best-in-class display options, and superior support and consulting services have earned us an outstanding reputation throughout the industry. Our standards-based approach also allows for easy integration with existing systems, regardless of manufacturer or location. For our partners, it all adds up to seamless, unified real-time reporting solutions that increase the value of their offerings and provide more complete solutions for their customers.

Inova Solutions maintains certifications and partnerships with leading contact center software and service providers including Avaya, Cisco, Genesys, Interactive Intelligence and Five9.

Inova Solutions and its authorized resellers are committed to delivering customized real-time performance management solutions that exceed customer expectations.

Inova partners with best-in-class providers to deliver superior solutions and services. Strategic support partners include Four Winds Interactive and Service Agility.

Our Global Partner Program provides the education, resources and support to help our partners successfully position and integrate Inova real-time reporting and display solutions in their portfolios.

Inova Solutions Service Level Survey

93% of surveyed Inova customers in the Insurance industry realized improved service level following the deployment of their Inova solution.

Source: Survey of 15 users of Inova Solutions