Certified Data Source Connections

Inova Solutions is proud to provide certified connections to Aspect, Avaya, Cisco, Genesys, Interactive Intelligence and other leading providers of contact center infrastructure. Whether you use a single vendor or multiple vendors, we can help you display the real-time information you and your team need to be successful.

Real-Time Contact Center Reporting for Avaya Thumbnail

Inova Solutions is a longstanding Avaya DevConnect Technology Partner supporting customers and resellers by providing enhanced, consolidated and standardized reporting of real-time call center metrics across multiple Avaya platforms, including the Avaya Aura Contact Center and Avaya Elite Call Center reporting platforms; Avaya Call Management System (CMS) and Avaya IQ. With our help, your team can view more advanced analytics on customized dashboards, wallboards or readerboards that far exceed standard Avaya reporting.

Cisco

As an active member of the Cisco Developer Network, Inova Solutions supports Cisco direct sales, value added resellers (VARs) and end users with extended reporting of real-time contact center metrics that complement Cisco Contact Center platforms. Inova maintains certified connections with the Cisco Unified Contact Center Express (Unified CCX) and Unified Contact Center Enterprise (Unified CCE) customer interaction management platforms.

ININ Global Alliance

Inova Solutions, an Interactive Intelligence MarketPlace Partner, extends the reporting of Interactive Intelligence’s all-in-one, pre-integrated contact center application, Customer Interaction Center™ (CIC). Inova's LightLink connects to CIC directly via the Interaction Center Extension Library (CIC 4.0) or through the Interaction Marquee (CIC 3.0) and delivers real-time call center metrics on custom wallboard and dashboards that include non-ININ and other enterprise data.

Additional Data Sources

Inova Solutions also maintains certified connections to other major contact center platforms, including the Genesys Integration Server (GIS), and Aspect Unified IP (UIP). Our LightLink software interfaces with other important systems in your call center such as your workforce management (WFM), IVR, dialer, call back, and social media platforms. This functionality allows you to standardize your reporting and see key metrics all in one place.

Enterprise Data Reporting

Inova Solutions’ dashboards and wallboards allow you display data from your CRM system, including Salesforce, as well as other back office and operational platforms. By providing visibility of important enterprise data, along with contact center KPIs, your agents are informed and prepared to care for you customers more efficiently and quickly.

Inova Solutions Customer Satisfaction Rating

A System Administrator of a large enterprise health care company said they would be very likely to recommend Inova Solutions for this reason:

Their solution provides thresholds options which a similar product, that our company looked at, did not. It's also easy to use but if i do run into an issue and I have a question, the Inova Support Team responds quickly.

Source: System Administrator, Large Enterprise Health Care Company
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