Careers

A Great Place to Work

Inova Solutions offers a stimulating work environment for highly motivated, skilled individuals interested in joining a winning team. We have a strong employment package with attractive salaries and a full complement of benefits that includes an exceptional health care plan, 401(k) retirement program, short and long term disability, life insurance, flexible spending, and optional dental coverage.

A Great Place to Live

Inova is headquartered in Charlottesville, VA, an up-and-coming city that Frommer's Cities Ranked and Rated recently named the best place to live in America. Nestled in the foothills of the Shenandoah Mountains, Charlottesville is home to Thomas Jefferson's Monticello and to the University of Virginia, a public university that consistently ranks in the top 10 public universities in the nation. Charlottesville has a vibrant downtown featuring an extensive pedestrian mall with unique shopping and dining options as well as several arts, entertainment and sports venues.


Current Job Openings

Sales Development Representative
Part-time (20 hours/week)

The Sales Development Representative will work closely with both Sales and Marketing to uncover and qualify leads from either inbound inquiries or through proactive, outbound prospecting. We are looking for an outgoing and highly organized individual who genuinely enjoys interacting with prospective customers and displays outstanding communication skills.  Ideally, this individual will have experience working in, or selling to, the Call Center industry.

Position Responsibilities:  

  • Generate sales-ready appointments from outbound and inbound calling, emailing, and social media
  • Ensure each lead is well qualified and a solid opportunity for the sales team
  • Uncover new leads by sourcing and researching prospective customers
  • Maintain nurturing communications with established leads and identify the appropriate stage to transfer to the Sales team
  • Create and manage reliable data lists for marketing campaigns
  • Offer creative suggestions for engaging leads
  • Follow up on marketing campaigns via phone and email
  • Meet weekly lead generation and appointment scheduling targets
  • Take a proactive and methodical approach to daily tasks and ongoing performance

Required Skills and Experience:

  • Associates degree, Bachelor’s degree preferred
  • 1+ years of Call Center sales or customer service experience, Supervisory preferred
  • Excellent questioning, listening and objection handling skills, at all levels of customer organization.
  • Strong documentation and internal communication skills
  • Computer Skills in MS Office and CRM
  • Technical aptitude, comfortable with general computer software and hardware terminology and concepts 

The Sales Development Representative position offers a base salary and bonus schedule commensurate with experience. 

Please send cover letter and resume to hr@inovasolutions.com. No phone calls, no recruiter calls, please.

Equal Opportunity Employer.  

 


 

 

Sales Operations Support
Part-time (20 hours/week)

We are seeking a part-time Sales Operations Support to assist the Operations and Sales Teams.  

Position Responsibilities:  
  Sales order entry and customer record maintenance
  • Enter all orders into financial system (Dynamics), including North American, International, Clock and Appliance orders 
  • Maintain and create electronic files for record storage of orders, contracts, licenses etc.
  • Send notification emails to production or accounting with any special shipping or billing instructions 
  • Create and maintain “DreamTeam” projects  including tracking information, invoicing details and other miscellaneous order details
  • Maintain a forecast of what service dollars will be invoiced for each month 
  • Create and maintain customer assets in SalesForce
  • Request, record, and maintain licensing from 3rd party vendors (FWi, Five9, etc.) 
  Project coordination
  • Initiate and manage pre-installation contact with customer: 
    • Generate “Welcome” letter
    • Set expectations for installation timeline
    • Set expectations for customer review and sign-off upon project completion
  • Monitor status of Dream Team projects
  • Relay project status to both the Customer and Customer Account Manager on a weekly or bi-weekly basis, depending upon size of project and urgency
  • Monitor status of software, hardware and third party shipments
  Price Lists & Agreements
  • Maintain master price lists and update as needed
  • Maintain master agreements (Reseller, EULA, etc.) and coordinate updates as needed

 

Return Merchant Authorizations (RMA): 

  • Communicate RMA request to Customer Account Managers (CAM)
  • Create RMA’s and corresponding warranty orders 
  • Send notification emails to the RMA team detailing the items to be shipped, shipping address, product configuration, etc.    
  • Send notification emails to client(s) listing items to be returned for repair, items to be replaced in advance, etc.
  • Follow up with customers to facilitate the closure of any open RMAs 

 

Inova Support Site

  • Create company groups and user accounts for the support site Activate or deactivate accounts as needed based on payment status of Inova Support Agreements (ISA)
  • Reset passwords as needed
  Clock Coordinator back up 
  • Provide clock quotes
  • Respond to email, voicemails
  • Enter orders 

 

Phones

  • Answering phones and taking messages and/or routing as appropriate 
Required Skills and Experience:
 
  • Associates Degree or equivalent combination of education and experience, Bachelor’s Degree preferred
  • Minimum of 2 years' experience in a Sales Support / Customer Service environment, preferable within a call center
  • Strong oral, written, communication and interpersonal skills, coupled with courteous telephone etiquette 
  • Ability to work with customers to resolve inquires 
  • Detail-oriented with strong organizational skills; the ability to multitask, set priorities, and meet deadlines 
  • Ability to plan, organize and manage several projects simultaneously
  • Self-motivated with a positive work ethic and the ability to exercise mature judgment 
  • Exceptional time management and decision-making skills
  • Resourceful in adapting in a fast-paced environment amid evolving information and procedures
  • Ability to exercise discretion on sensitive and confidential matters
  • Proficient in Saleforce.com, Microsoft Office, and Microsoft Dynamics
  • Strong customer orientation

Please send cover letter and resume to hr@inovasolutions.com. No phone calls, no recruiter calls, please.

Equal Opportunity Employer.