Inova Solutions Blog

Posted: December 31, 2015 | Inova Solutions

The ability to respond to challenges in the call center is one that sets winning customer service teams apart from the rest. When managers can smoothly navigate these problems in real time, they reach an unmatched level of performance that becomes a major differentiator.

Posted: December 04, 2015 | Inova Solutions
How digital sign boards can help reduce call center churn

Here's how sign boards can make a major difference in boosting employee retention.

Posted: December 02, 2015 | Inova Solutions
Use wallboards to build a winning call center culture

Find out how to develop a call center culture with the help of digital wallboards.

Posted: November 24, 2015 | Inova Solutions
Alerts and triggers are key to contact center success

Managers need a strong response to challenging call center scenarios.

Posted: November 17, 2015 | Inova Solutions
Boost customer experience metrics in the call center

In the call center, some metrics directly correlate to a better customer experience.

Posted: October 16, 2015 | Inova Solutions
Bring more transparency to contact center operations

Supervisors and agents need a transparent vision of the contact center.

Posted: October 12, 2015 | Inova Solutions
Key call center metrics for today and tomorrow

Here's a look at the biggest call center performance indicators of today and tomorrow.

Posted: September 28, 2015 | Inova Solutions
Adaptability in the contact center

Successful contact centers - and, therefore, successful contact center agents and supervisors - need to be able to react immediately as conditions change. To this end, both the right strategy and the right tools are essential

Posted: September 14, 2015 | Inova Solutions
Rise of self-service and IoT demand sophisticated contact center solutions

In light of the rise of self-service solutions and the Internet of Things, it's imperative for companies to ensure their contact centers feature more sophisticated, responsive tools and strategies.

Posted: August 05, 2015 | Inova Solutions
5 Most Important Metrics to Track and Measure

There are five key real-time metrics that are broadly applicable throughout the contact center, and will remain important in the years to come even as the best practice use of these metrics evolve. These metrics, when used effectively, can have the biggest positive impact on contact center performance.