Here are a few things to consider as call centers integrate digital signage.
Inova Solutions Blog
Digital wallboards are clearly a great way to shore up training in the call center.
Wallboards and dashboards can help managers achieve their gamification goals.
The ability to respond to challenges in the call center is one that sets winning customer service teams apart from the rest. When managers can smoothly navigate these problems in real time, they reach an unmatched level of performance that becomes a major differentiator.
Here's how sign boards can make a major difference in boosting employee retention.
Find out how to develop a call center culture with the help of digital wallboards.
Managers need a strong response to challenging call center scenarios.
In the call center, some metrics directly correlate to a better customer experience.
Supervisors and agents need a transparent vision of the contact center.
Here's a look at the biggest call center performance indicators of today and tomorrow.