The new year is off to a fast start. Here are some of the trends that call centers will want to look at in 2016.
Inova Solutions Blog
Customer satisfaction surveys are one of the best ways to get real data about customer satisfaction from the customer's own words.
By making wait times as easy on the caller as possible, call centers can handle more customers better.
Here's how individual digital sign boards motivate and engage call center representatives.
Two of the most important criteria to keep in mind when choosing a real-time performance reporting system are the ability to customize the solutions and commitment from both the vendor and the company itself to put forth a concentrated effort to maximize value and performance after deployment
Business leaders will need to embrace new tools and strategies to maximize their efficiency and effectiveness in future contact centers.
Here are a few things to consider as call centers integrate digital signage.
Digital wallboards are clearly a great way to shore up training in the call center.
Wallboards and dashboards can help managers achieve their gamification goals.
The ability to respond to challenges in the call center is one that sets winning customer service teams apart from the rest. When managers can smoothly navigate these problems in real time, they reach an unmatched level of performance that becomes a major differentiator.