Inova Solutions Blog

Posted: January 13, 2016 | Inova Solutions
The new year is off to a fast start. Here are some of the trends that call centers will want to look at in 2016.

The new year is off to a fast start. Here are some of the trends that call centers will want to look at in 2016.

Posted: January 08, 2016 | Inova Solutions
Customer satisfaction surveys are one of the best ways to get real data about customer satisfaction from the customer's own words.

Customer satisfaction surveys are one of the best ways to get real data about customer satisfaction from the customer's own words.

Posted: January 08, 2016 | Inova Solutions
By making wait times as easy on the caller as possible, call centers can handle more customers better.

By making wait times as easy on the caller as possible, call centers can handle more customers better.

Posted: December 31, 2015 | Inova Solutions
5 reasons why every call center agent needs a performance dashboard

Here's how individual digital sign boards motivate and engage call center representatives.

Posted: December 31, 2015 | Inova Solutions
Customization, ongoing effort needed for top-rate real-time reporting

Two of the most important criteria to keep in mind when choosing a real-time performance reporting system are the ability to customize the solutions and commitment from both the vendor and the company itself to put forth a concentrated effort to maximize value and performance after deployment

Posted: December 31, 2015 | Inova Solutions
Future of contact centers will make performance tracking essential

Business leaders will need to embrace new tools and strategies to maximize their efficiency and effectiveness in future contact centers. 

Posted: December 31, 2015 | Inova Solutions
Digital signage makes a splash in the contact center

Here are a few things to consider as call centers integrate digital signage.

Posted: December 31, 2015 | Inova Solutions
Training in the call center.

Digital wallboards are clearly a great way to shore up training in the call center. 

Posted: December 31, 2015 | Inova Solutions
Make gamification work in your call center

Wallboards and dashboards can help managers achieve their gamification goals.

Posted: December 31, 2015 | Inova Solutions

The ability to respond to challenges in the call center is one that sets winning customer service teams apart from the rest. When managers can smoothly navigate these problems in real time, they reach an unmatched level of performance that becomes a major differentiator.