Inova Solutions Blog

Posted: December 31, 2015 | Inova Solutions
5 reasons why every call center agent needs a performance dashboard

Here's how individual digital sign boards motivate and engage call center representatives.

Posted: December 31, 2015 | Inova Solutions
Customization, ongoing effort needed for top-rate real-time reporting

Two of the most important criteria to keep in mind when choosing a real-time performance reporting system are the ability to customize the solutions and commitment from both the vendor and the company itself to put forth a concentrated effort to maximize value and performance after deployment

Posted: December 31, 2015 | Inova Solutions
Future of contact centers will make performance tracking essential

Business leaders will need to embrace new tools and strategies to maximize their efficiency and effectiveness in future contact centers. 

Posted: December 31, 2015 | Inova Solutions
Digital signage makes a splash in the contact center

Here are a few things to consider as call centers integrate digital signage.

Posted: December 31, 2015 | Inova Solutions
Training in the call center.

Digital wallboards are clearly a great way to shore up training in the call center. 

Posted: December 31, 2015 | Inova Solutions
Make gamification work in your call center

Wallboards and dashboards can help managers achieve their gamification goals.

Posted: December 31, 2015 | Inova Solutions

The ability to respond to challenges in the call center is one that sets winning customer service teams apart from the rest. When managers can smoothly navigate these problems in real time, they reach an unmatched level of performance that becomes a major differentiator.

Posted: December 04, 2015 | Inova Solutions
How digital sign boards can help reduce call center churn

Here's how sign boards can make a major difference in boosting employee retention.

Posted: December 02, 2015 | Inova Solutions
Use wallboards to build a winning call center culture

Find out how to develop a call center culture with the help of digital wallboards.

Posted: November 24, 2015 | Inova Solutions
Alerts and triggers are key to contact center success

Managers need a strong response to challenging call center scenarios.