Inova Solutions Blog

Posted: April 26, 2016 | Inova Solutions
Quick reaction times key for handling call volume spikes

When it comes to potential spikes, accurate predictions become nearly impossible. That makes a quick reaction speed invaluable.

Posted: March 11, 2016 | Inova Solutions

Here's how synchronized clocks can work wonders for metrics precision.

Posted: March 02, 2016 | Inova Solutions

Here are three solutions for predicting and managing spikes in call volume.

Posted: January 14, 2016 | Inova Solutions
Engagement is a leading factor of how well a contact center can operate. No matter how great your call center software is, it can't make up for agents who aren't engaged with the work.

Engagement is a leading factor of how well a contact center can operate. No matter how great your call center software is, it can't make up for agents who aren't engaged with the work.

Posted: January 13, 2016 | Inova Solutions
The new year is off to a fast start. Here are some of the trends that call centers will want to look at in 2016.

The new year is off to a fast start. Here are some of the trends that call centers will want to look at in 2016.

Posted: January 08, 2016 | Inova Solutions
Customer satisfaction surveys are one of the best ways to get real data about customer satisfaction from the customer's own words.

Customer satisfaction surveys are one of the best ways to get real data about customer satisfaction from the customer's own words.

Posted: January 08, 2016 | Inova Solutions
By making wait times as easy on the caller as possible, call centers can handle more customers better.

By making wait times as easy on the caller as possible, call centers can handle more customers better.

Posted: December 31, 2015 | Inova Solutions
5 reasons why every call center agent needs a performance dashboard

Here's how individual digital sign boards motivate and engage call center representatives.

Posted: December 31, 2015 | Inova Solutions
Customization, ongoing effort needed for top-rate real-time reporting

Two of the most important criteria to keep in mind when choosing a real-time performance reporting system are the ability to customize the solutions and commitment from both the vendor and the company itself to put forth a concentrated effort to maximize value and performance after deployment

Posted: December 31, 2015 | Inova Solutions
Future of contact centers will make performance tracking essential

Business leaders will need to embrace new tools and strategies to maximize their efficiency and effectiveness in future contact centers.