Tags: News

Posted: 12/31/2015 - 11:14 | Inova Solutions

Digital wallboards are clearly a great way to shore up training in the call center. 

Posted: 12/31/2015 - 11:13 | Inova Solutions

Wallboards and dashboards can help managers achieve their gamification goals.

Posted: 12/31/2015 - 11:07 | Inova Solutions

The ability to respond to challenges in the call center is one that sets winning customer service teams apart from the rest. When managers can smoothly navigate these problems in real time, they reach an unmatched level of performance that becomes a major differentiator.

Posted: 12/04/2015 - 16:48 | Inova Solutions

Here's how sign boards can make a major difference in boosting employee retention.

Posted: 12/02/2015 - 09:08 | Inova Solutions

Find out how to develop a call center culture with the help of digital wallboards.

Posted: 11/24/2015 - 11:28 | Inova Solutions

Managers need a strong response to challenging call center scenarios.

Posted: 11/17/2015 - 17:49 | Inova Solutions

In the call center, some metrics directly correlate to a better customer experience.

Posted: 10/16/2015 - 11:38 | Inova Solutions

Supervisors and agents need a transparent vision of the contact center.

Posted: 10/12/2015 - 10:52 | Inova Solutions

Here's a look at the biggest call center performance indicators of today and tomorrow.

Posted: 09/28/2015 - 11:51 | Inova Solutions

Successful contact centers - and, therefore, successful contact center agents and supervisors - need to be able to react immediately as conditions change. To this end, both the right strategy and the right tools are essential