Tags: News

Posted: 03/11/2016 - 12:26 | Inova Solutions

Here's how synchronized clocks can work wonders for metrics precision.

Posted: 03/02/2016 - 08:56 | Inova Solutions

Here are three solutions for predicting and managing spikes in call volume.

Posted: 01/14/2016 - 16:44 | Inova Solutions

Engagement is a leading factor of how well a contact center can operate. No matter how great your call center software is, it can't make up for agents who aren't engaged with the work.

Posted: 01/13/2016 - 13:21 | Inova Solutions

The new year is off to a fast start. Here are some of the trends that call centers will want to look at in 2016.

Posted: 01/08/2016 - 16:15 | Inova Solutions

Customer satisfaction surveys are one of the best ways to get real data about customer satisfaction from the customer's own words.

Posted: 01/08/2016 - 16:07 | Inova Solutions

By making wait times as easy on the caller as possible, call centers can handle more customers better.

Posted: 12/31/2015 - 11:21 | Inova Solutions

Here's how individual digital sign boards motivate and engage call center representatives.

Posted: 12/31/2015 - 11:19 | Inova Solutions

Two of the most important criteria to keep in mind when choosing a real-time performance reporting system are the ability to customize the solutions and commitment from both the vendor and the company itself to put forth a concentrated effort to maximize value and performance after deployment

Posted: 12/31/2015 - 11:18 | Inova Solutions

Business leaders will need to embrace new tools and strategies to maximize their efficiency and effectiveness in future contact centers. 

Posted: 12/31/2015 - 11:15 | Inova Solutions

Here are a few things to consider as call centers integrate digital signage.