Tags: News

Posted: 01/13/2016 - 13:21 | Inova Solutions

The new year is off to a fast start. Here are some of the trends that call centers will want to look at in 2016.

Posted: 01/08/2016 - 16:15 | Inova Solutions

Customer satisfaction surveys are one of the best ways to get real data about customer satisfaction from the customer's own words.

Posted: 01/08/2016 - 16:07 | Inova Solutions

By making wait times as easy on the caller as possible, call centers can handle more customers better.

Posted: 12/31/2015 - 11:21 | Inova Solutions

Here's how individual digital sign boards motivate and engage call center representatives.

Posted: 12/31/2015 - 11:19 | Inova Solutions

Two of the most important criteria to keep in mind when choosing a real-time performance reporting system are the ability to customize the solutions and commitment from both the vendor and the company itself to put forth a concentrated effort to maximize value and performance after deployment

Posted: 12/31/2015 - 11:18 | Inova Solutions

Business leaders will need to embrace new tools and strategies to maximize their efficiency and effectiveness in future contact centers. 

Posted: 12/31/2015 - 11:15 | Inova Solutions

Here are a few things to consider as call centers integrate digital signage.

Posted: 12/31/2015 - 11:14 | Inova Solutions

Digital wallboards are clearly a great way to shore up training in the call center. 

Posted: 12/31/2015 - 11:13 | Inova Solutions

Wallboards and dashboards can help managers achieve their gamification goals.

Posted: 12/31/2015 - 11:07 | Inova Solutions

The ability to respond to challenges in the call center is one that sets winning customer service teams apart from the rest. When managers can smoothly navigate these problems in real time, they reach an unmatched level of performance that becomes a major differentiator.