Tags: Call Center Performance Metrics

Posted: 12/08/2014 - 13:46 | Inova Solutions

Inova Solutions, a global provider of real-time performance management solutions has recently been recognized as a Genesys Bronze Level Technology Partner. Inova’s real-time reporting solutions help Genesys customers to enhance their real-time reporting capabilities through customized dashboards, digital displays and new cloud-based capabilities.

Posted: 11/19/2013 - 00:00 | Inova Solutions

In the November 2013 issue of Contact Center Pipeline, includes an article by Susan Hash titled “Using VOC to Drive Agent Performance.”  The article provides a great connection between the trust I discussed in my previous two posts and the reality of today’s contact center.