Want to learn more about call queue behavior and ways to improve the customer experience? Why will some callers wait ten minutes or longer while others hang up in 30 seconds? What is the cost of abandonment are there alternatives to call queueing and what is the role of messaging? This webinar looks at the different factors affecting tolerance and considers ways to make the wait a little more productive. Watch this free webinar!
Prerecorded: Thursday, February 19, 2015, 2:00 PM EST
Featuring Jay Minnucci, Founder and President, Service Agility
and presented by Inova Solutions