December 8, 2014 - Inova Solutions, a global provider of real-time performance management solutions has recently been recognized as a Genesys Bronze Level Technology Partner. Inova’s real-time reporting solutions help Genesys customers to enhance their real-time reporting capabilities through customized dashboards, digital displays and new cloud-based capabilities.
As a bronze-level technology partner, Inova Solutions is recognized by Genesys as a preferred, vendor who provides certified, value-added third-party solutions for their customers. Inova’s LightLink® software extends the capabilities of their Genesys investment by aggregating data from multiple sources such as CRM, social media and operational platforms, along with call data from Genesys Customer Experience Platforms, and presenting it in consolidated ‘full picture’ views on any screen.
“Inova Solutions is proud to be a part of the Genesys Partner Network Community. Teaming with Genesys experts we can provide contact centers worldwide with the tools they need to continually improve center and agent performance” – Pete Sisti, CEO Inova Solutions
Genesys customers can now add real-time consolidated data that will help them to more efficiently manage their contact center and the customer experience. Adding Inova real-time performance solutions allows managers, supervisors and agents to continually monitor customer service metrics and quickly address potential customer service issues while customers are still actively engaged.
Genesys is the market leader in multi-channel customer experience (CX) and contact center solutions in the cloud and on-premises. We help brands of all sizes make great CX great business. The Genesys Customer Experience Platform powers optimal customer journeys consistently across all touchpoints, channels and interactions to turn customers into brand advocates. Genesys is trusted by over 4,500 customers in 80 countries to orchestrate more than 100 million digital and voice interactions each day. www.genesys.com