Inova recently released Avaya compatible wallboard software, that supports key contact center solutions from Avaya, for enhanced reporting that allows better customer experience management, increased productivity and improved financial performance.
Inova LightLink 5.11 software helps businesses improve their customer service through real-time performance reporting and custom, aggregated dashboards with new cloud-based capabilities. LightLink 5.11 is compliance-tested by Avaya for compatibility with Avaya Call Management System (CMS) 17 and Avaya Aura® Contact Center 6.4.
As a Technology Partner, Inova Solutions is helping expand the capabilities of Avaya’s contact center solutions with real-time performance reporting. Inova Solutions’ software allows our customers to customize their reporting and standardize it across Avaya platforms.
--Eric Rossman, VP Developer Relations, Avaya
Inova Solutions is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network. As a Technology Partner, Inova Solutions is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.
According to Pete Sisti, CEO of Inova Solutions, “when call centers want to see real-time aggregated performance data from their Avaya system, they want to work with companies that have Avaya compliance-tested solutions. Now that Inova Lightlink has successfully completed compliance testing, organizations can improve their customer experience by incorporating customized, real-time reporting into their Avaya contact center solution.”