[Infographic]-Will adding digital wallboards improve my contact center’s performance?

Posted: 07/17/2015 - 17:04 | Inova Solutions
contact center performance improvement infographic

It depends, on what you choose to monitor and how you use that information. Do you regularly ask yourself, “is there an easier way to manage my agent’s performance, my customer service levels, call queues or sales tickets?” Would you agree that, the ability to manage your contact center’s conditions in real-time would undoubtedly improve performance?   If yes, then a great place to start is with a real-time performance management solution, which monitors the real-time conditions of your call center and presents custom views of KPIs on wallboards, desktop applications, and mobile dashboards.

This infographic illustrates the performance gains such as reduced Average Handle Time (AHT), reduced Average Speed of Answer (ASA), lower absenteeism and staff costs, that have been realized by Inova Solutions clients after implementing a customized performance management solution.

Add new comment