Have you considered adding the value of real-time performance management to your contact center, but you hardly know where to begin? If so, a new report from DMG Consulting might be a good resource to consult. For the seventh year, DMG provides the Contact Center Performance Management Market Report including details about “vendors, products, technology, market trends and challenges, benefits, return on investment, competitive landscape, market share, market projections, adoption rates, pricing, and best practices.”
Inova Solutions is one of a handful of featured vendors that are capable of providing real-time performance management solutions. The report includes in-depth descriptions of vendor products with current features and planned enhancements for future releases, specific details about how products address contact center needs, company snapshots, and market share analysis.
Available through Research and Reports from DMG Consulting, the report may serve as a useful tool for gaining a more thorough understanding of the contact center business sector as well as the vendors and solutions that are currently available to facilitate performance management.