Blog Archive: January 2020

Posted: January 27, 2020 | EnquiryLab

The metrics that your call center generates are important for several reasons. They give you an insightful snapshot of the volumes and challenges your call center is facing in the moment, allowing you to understand real-time performance and to adjust strategies on the fly. Let's take a closer look at how you can use contact center metrics to motivate agents.

Posted: January 21, 2020 | EnquiryLab

In an era of low unemployment, it's more important than ever to ensure you're taking steps to retain your best contact centre agents. This blog gives you four helpful tips to help you engage and delight your agents so they are less likely to look elsewhere.

Posted: January 14, 2020 | EnquiryLab

Remote work is increasingly becoming the norm in many industries around the world, including contact centers and customer service departments. The benefits are clear and proven for both remote call center agents and the companies they work for. Learn how to keep call center agents engaged and delivering great customer service in our latest blog.