A world-class real time notification solution can combine and normalize that data for you, giving you a consolidated view of metrics from both your premises-based and cloud-based ACDs.
Blog Archive: October 2016
Posted: October 18, 2016 | Inova Solutions
Posted: October 11, 2016 | Inova Solutions
Now that online chat and emails are also a growing part of a call center's multi-channel service strategy, its real-time reporting tools need an update.