Engagement is a leading factor of how well a contact center can operate. No matter how great your call center software is, it can't make up for agents who aren't engaged with the work.
Blog Archive: January 2016
Posted: January 13, 2016 | Inova Solutions
The new year is off to a fast start. Here are some of the trends that call centers will want to look at in 2016.
Posted: January 08, 2016 | Inova Solutions
Customer satisfaction surveys are one of the best ways to get real data about customer satisfaction from the customer's own words.