Successful contact centers - and, therefore, successful contact center agents and supervisors - need to be able to react immediately as conditions change. To this end, both the right strategy and the right tools are essential
Blog Archive: September 2015
Posted: September 14, 2015 | Inova Solutions
In light of the rise of self-service solutions and the Internet of Things, it's imperative for companies to ensure their contact centers feature more sophisticated, responsive tools and strategies.