LightLink 5.12.61, Inova Solutions’ core performance management software for contact centers, increases the speed and responsiveness of the supervisor application by approximately 30%, making it easier to add and modify system users.
Blog Archive: December 2014
Cox Communications began providing key real-time metrics to agents and center managers about ten years ago to allow them to “react quickly…and to improve responsiveness,” according to Monterio Woodson, the director of Customer Management Systems. By utilizing Inova LightLink, real-time metrics are retrieved from the ACD system and then shared with employees using Inova OnAlert display systems.
Inova Solutions, a global provider of real-time performance management solutions has recently been recognized as a Genesys Bronze Level Technology Partner. Inova’s real-time reporting solutions help Genesys customers to enhance their real-time reporting capabilities through customized dashboards, digital displays and new cloud-based capabilities.
For the seventh year, DMG provides the Contact Center Performance Management Market Report including details about “vendors, products, technology, market trends and challenges, benefits, return on investment, competitive landscape, market share, market projections, adoption rates, pricing, and best practices.” Inova Solutions is one of a handful of featured vendors that are capable of providing real-time performance management solutions.