Inova Solutions Blog

Posted: February 17, 2017 | Inova Solutions
Inova Solutions' LED displays provide a perfect opportunity to fill gaps in the campus emergency protocol by displaying clear, concise alerts in areas that may be exempt from existing platforms.

Inova Solutions' LED displays provide a perfect opportunity to fill gaps in the campus emergency protocol by displaying clear, concise alerts in areas that may be exempt from existing platforms.

Posted: December 30, 2016 | Inova Solutions
What should hospitals look for in emergency communication? Part 2

In part one of this two-part series, we discussed how important it is for hospitals to choose the right emergency display system. So what should they look for?

Posted: December 30, 2016 | Inova Solutions
What should hospitals look for in emergency communication? Part 1

How can busy hospitals spread important emergency information when there's so much going on at once?

Posted: November 28, 2016 | Inova Solutions
Increasingly, hospitals are taking advantage of emergency messaging technology to share critical announcements and communicate information internally.

Increasingly, hospitals are taking advantage of emergency messaging technology to share critical announcements and communicate information internally.

Posted: November 16, 2016 | Inova Solutions
The latest generation of textual notification devices can connect to text messaging providers automatically, eliminating the need to maintain traditional PCs and servers.

The latest generation of textual notification devices can connect to text messaging providers automatically, eliminating the need to maintain traditional PCs and servers.

Posted: November 04, 2016 | Inova Solutions

Cybersafety ties into campus safety in general. Let's ask a few more questions and offer a couple of solutions.

Posted: November 01, 2016 | Inova Solutions

On university campuses, the internet and its devices are everywhere. That means administrators and IT teams must take extra steps to install adequate security measures.

Posted: October 18, 2016 | Inova Solutions
A world-class real time notification solution can combine and normalize that data for you, giving you a consolidated view of metrics from both your premises-based and cloud-based ACDs.

A world-class real time notification solution can combine and normalize that data for you, giving you a consolidated view of metrics from both your premises-based and cloud-based ACDs.

Posted: October 11, 2016 | Inova Solutions
Now that online chat and emails are also a growing part of a call center's repertoire, its real-time reporting mechanism needs an update.

Now that online chat and emails are also a growing part of a call center's multi-channel service strategy, its real-time reporting tools need an update.

Posted: July 20, 2016 | Inova Solutions

If you want to maximize first call resolution, as well as customer satisfaction, you need your agents to make good transfers - not blind ones.