Inova Solutions Blog

Posted: November 27, 2017 | Inova Solutions

Here’s a vote for reporting the state of incoming phone interactions in real time. Any call center supervisor would welcome better visibility into the current state of the calls in the phone distributor, or ACD. Knowing at any given time how many calls are on hold, how long the oldest call waiting has been on hold, what the average speed to answer a call is, or which queue or skill group has the most calls backed up gives the center supervisor(s) the ability to make informed decisions and take immediate action to improve the customer experience.

Posted: February 17, 2017 | Inova Solutions

Inova Solutions' LED displays provide a perfect opportunity to fill gaps in the campus emergency protocol by displaying clear, concise alerts in areas that may be exempt from existing platforms.

Posted: December 30, 2016 | Inova Solutions

In part one of this two-part series, we discussed how important it is for hospitals to choose the right emergency display system. So what should they look for?

Posted: December 30, 2016 | Inova Solutions

How can busy hospitals spread important emergency information when there's so much going on at once?

Posted: November 28, 2016 | Inova Solutions

Increasingly, hospitals are taking advantage of emergency messaging technology to share critical announcements and communicate information internally.

Posted: November 16, 2016 | Inova Solutions

The latest generation of textual notification devices can connect to text messaging providers automatically, eliminating the need to maintain traditional PCs and servers.

Posted: November 04, 2016 | Inova Solutions

Cybersafety ties into campus safety in general. Let's ask a few more questions and offer a couple of solutions.

Posted: November 01, 2016 | Inova Solutions

On university campuses, the internet and its devices are everywhere. That means administrators and IT teams must take extra steps to install adequate security measures.

Posted: October 18, 2016 | Inova Solutions

A world-class real time notification solution can combine and normalize that data for you, giving you a consolidated view of metrics from both your premises-based and cloud-based ACDs.

Posted: October 11, 2016 | Inova Solutions

Now that online chat and emails are also a growing part of a call center's multi-channel service strategy, its real-time reporting tools need an update.