Inova Solutions is a global provider of real-time performance management and visual communication solutions that help organizations maximize operational performance. Since 1984, Inova Solutions has been helping contact centers get the right information to the right people when it matters most.
Inova Solutions improves the performance of contact center agents, managers and supervisors by providing real-time reporting views of critical data gathered from both contact center platforms and enterprise systems. Contact centers of all sizes and from a wide array of industries use our solutions to improve customer service by monitoring key metrics, identifying emerging trends and addressing in-day performance issues quickly and appropriately.
All of our solutions are built on an open, flexible architecture and can easily scale in size and feature set. Our powerful LightLink® software interfaces with contact center and enterprise platforms to share important real-time metrics on consolidated dashboards and wallboards.
Inova’s unique vision and extensive technical experience in contact centers, real-time reporting, and digital signage, as well as backgrounds in supporting telecom and ERP systems, make us the ideal technology partner for a wide variety of business needs. You can count on us for state-of-the-art solutions and services in the following areas:
Inova Solutions is headquartered in Charlottesville, Virginia, with additional sales and service representation across North America, EMEA and Asia Pacific.
971 Second Street SE
Charlottesville, VA 22902
North America, Europe, Asia Pacific, Middle East and Africa
Over 2,500 installations across multiple industries