The success and satisfaction of our customers is ensured through the high level of service and support we provide. Our experienced and knowledgeable Professional Services and Technical Support teams are always available to provide you with guidance, training and troubleshooting to maintain smooth system operation and maximize your investment.

Customer Support

Whether you have a question or an emergency, our telephone support is available around-the-clock. All calls are handled through our in-house contact center, staffed with truly knowledgeable technical support professionals. That means you don't have to worry about getting someone whose ability to help only goes as far as the script in front of them.

Additionally, we offer remote field support, onsite support, and online support including a separate support website.

Inova offers a number of different service plans (we call them Inova Support Agreements or ISAs) designed to provide just the right level of support, whatever your needs may be.

Training

Training is an essential component of a successful solution. We provide detailed instruction on the features, functionality and operation of all Inova products upon initial solution implementation. We also offer several options for ongoing training including regularly scheduled web-based training, on-site training, and regionally based training events.

Consulting

Inova Solutions provides a range of professional services to help you make the most of your investment in real-time contact center technology and achieve your business objectives for contact center performance optimization.