Inova Solutions is experienced at solving the unique information and communication needs of command and network operations centers. Our solutions provide the real-time infrastructure for monitoring performance at sites across the street or across the globe, providing network operations personnel with instant awareness of critical issues.

You'll find us in use at top outsourcers and enterprises including ClientLogic, BlueCross BlueShield and Citizen's Financial Group. They rely on Inova to let them know what's going on right now, across their operations. As reported by Citizen's, "Prior to the command center and Inova Solutions' real-time displays, we could have a problem in one of our call centers or with one of our IVR's and not even know about it. The key advantage of the Inova system is the ability to put everything together — to have one centralized view of the entire environment."

The Information to Act

Providing a real-time, consolidated view of enterprise-wide performance, enhanced by Inova's advanced monitoring and alerting functionality, enables network operations center personnel to instantly identify, respond to and resolve issues as they arise. They have the information they need to take decisive action such as shifting call volume from one center to another or moving idle agents to a particularly active campaign. These actions directly impact operational stability, workforce productivity, customer service and company costs/revenue.

The Power to Scale

Our experience powering the information needs of network operations centers has guided our development of the only visual communication solution built-on distributed component technology. This highly scalable and reliable technology model makes Inova Solutions unique in our ability to handle the massive amounts of data associated with multiple lines of business, multiple contact center locations and multiple vendor systems.