Call Center Dashboard – Simplifying Call Center Reporting

Tired of throwing resources at call center reporting that often lacks consistency, timeliness or relevance? There's a faster, easier way to get the operational information you need — Inova Performance Tracker™, the real-time call center dashboard solution from Inova Solutions.

Inova Performance Tracker is a powerful toolkit for consolidating multi-source data into a browser-based call center dashboard, pulling your relevant metrics together on a single screen. The call center dashboard let's you proactively monitor your operations with the ability to take immediate action to impact performance. With Performance Tracker you can:

Consolidate multi-source data to simplify call center reporting

Quickly identify and respond to issues through real-time alerts

Easily discover root causes through data drill-downs

Inova's call center dashboard graphically presents information as charts, gauges, graphs and tables. This promotes quick comprehension of current call center conditions and performance, while support for historical data allows you to monitor intra-day trends.

Inova Performance Tracker presents unified views of information collected from any number of vendor systems and/or call center locations. Drill down capability allows you to navigate from global roll-ups to site, group and even agent level statistics.*

Inova Performance Tracker combines the advanced data integration capabilities of Inova LightLink with the functionality of Microsoft SharePoint Services. The resulting toolkit provides everything needed to quickly build, deploy and administer call center dashboards designed specifically operational management.

Inova's call center dashboard provides you with instant insight into current operating conditions, promoting quick, informed decisions and guiding decisive actions. The ultimate results – increased productivity and improved service. Simplify your call center reporting with Inova Performance Tracker, and experience the benefits of improved visibility into your call center.

To learn more about how you can simplify your call center reporting with a call center dashboard from Inova, contact one of our representatives today!

*Agent level data available from select ACDs only. For more information please discuss your requirements with an Inova Sales Engineer.