LightLink-based solutions provide a foundation for top-performing contact centers by managing your real-time data and unifying your reporting. LightLink allows you to program KPI thresholds to trigger alerts such as on-screen messages and text and emails notifications.
Empower your contact center with highly visible KPIs and messaging
Inova Solutions has a variety of visual solutions for delivering powerful, real-time knowledge and insight to your managers, supervisors and front-line agents – whether they’re located in your physical call center, working as at-home agents or keeping in touch via mobile devices. As a result, your entire team is better equipped to deliver prompt, informative service the first time customers get in contact.