Real-time Call Center Reporting

Your business operates in real-time. Shouldn’t your call center reporting solution keep up? Trust the software and hardware from Inova Solutions to provide the insight you need to run at maximum efficiency.

Tell us your problem. We have the solution.

Educational Resources

Download the white paper "Moving Beyond the Queue: Focusing on the Real-time Customer" by Tim Montgomery, The Service Level Group
Download the white paper "Staying Afloat in a Sinking Economy: A Call Center Manager's Survival Guide" by Wendy Hubbard, Inova Solutions

Call Center Reporting Insights

Staying Afloat in a Sinking Economy: A Call Center Manager's Survival Guide

A Call Center Manager's Survival Guide to the Economy

As the United States faces its worst economic crisis since the Great Depression, many call centers are feeling the pinch. In a new white paper, Wendy Hubbard, Co-founder and Executive Vice President of Inova Solutions, addresses ways call center managers can adjust their strategies and tactics to deal with the economic downturn.

Download the white paper here.

Learn how to:

Improve operational efficiency
Optimize your workforce
Adjust customer service strategy

An Excerpt from the White Paper

“Strategic spending and careful utilization of resources in an economic downturn can actually jumpstart a stagnant operation. When your competitors are cutting back in key areas, they give your business the opportunity to stand out from the crowd and exceed customer expectations.” Click here to continue reading.

— Wendy Hubbard, Co-founder and Executive Vice President, Inova Solutions

Outbound Call Centers Trust Inova Solutions

Call Center Reporting for Avaya PDS

Managers in outbound call centers can now experience the benefits of real-time call center reporting. If managers and agents are aware of key metrics – such as the ratio of amounts collected against promises, number of calls dialed and number of right party contacts – they can make operational adjustments to ensure goals are met.

Technological advances have made it possible to integrate the Avaya Predictive Dialing System (Avaya PDS) with the middleware that powers Inova’s real-time call center reporting solutions. This means that Inova can help collections call centers display their important real-time metrics on wallboards, LCD screens and computer desktops

Maximize revenue from campaigns

"Outbound call centers can bring in significantly more revenue when they are aware of real-time calling campaign statistics. Through alerts of agent idle time and other metrics, managers can shift resources to make the campaign as successful as possible."

— Tom Hubbard, CEO, Inova Solutions

Featured Call Center Reporting Product

Call Center Reporting for Cisco UCC Express

Inova Solutions introduces Inova QReader™, a simple and informative wallboard display designed for Cisco UCC Express call center reporting. QReader offers a cost-effective way for contact centers to gain visibility into their real-time operations.

LED wallboard displays key queue metrics
Designed specifically for Cisco UCC Express contact centers.
Requires no additional software.
Energy-saving design
Low total cost of ownership

Simplify Your Cisco UCC Reporting

Contact Centers with Cisco UCC Express don't need complicated or expensive software to access the important queue statistics that drive their decision making. The QReader wallboard simply connects with your data source and displays real-time information on the bright and highly-visible screen.

— Tom Hubbard, CEO, Inova Solutions