Call Center Reporting

Emergency Notification

Network Clocks

Call Center Reporting, Emergency Notification and Network Clocks

Inova Solutions is a global provider of real-time information systems. Through the innovative use of technology, we help organizations communicate faster and more effectively. Our offering encompasses sophisticated call center reporting software and hardware, emergency notification systems for schools and universities, and Power over Ethernet (PoE) network clocks.

Call Center Monitoring Industry Leader

Inova Solutions knows that call center statistics can be difficult to keep track of and even more challenging to use effectively. Our call center reporting solutions empower your workforce with the real-time ACD metrics they need to do their jobs more effectively.

Inova’s contact center reporting solutions simplify the complexity of call center management. Advanced middleware gathers operational data from ACDs and workforce management systems, and filters it down to just your most important key performance indicators, such as average handle time and abandon rate.

These key performance indicators are then presented on a variety of call center reporting display technologies, including LED wallboards, LCD digital signage displays, web-based management dashboards and agents’ computer desktops.

Inova’s real-time call center reporting solutions have helped contact centers across the world handle more calls without additional staffing, dramatically reduce abandon rates, increase service levels and more. Among Inova’s thousands of satisfied call center reporting customers are eBay, BlueCross BlueShield, Verizon, Bank of America and others.

Emergency Notification Systems for Colleges

Inova Solutions is also committed to real-time communication on college campuses and other public facilities. Our electronic LED signs are an important part of a multi-layered approach to campus security and emergency notification.

During a crisis, accurate, real-time information and instructions need to be instantly delivered to widely dispersed groups. Emergency management and campus security officials at colleges across the country trust Inova Solutions to keep students and faculty informed and empowered to take the appropriate actions during a crisis.

Synchronized School Wall Clocks

Inova Solutions’ innovative network clocks are among the first of their kind, using an organization's own Ethernet wiring to supply power and time updates to digital and analog wall clocks. These ntp PoE network clocks simplify the job of facilities or IT managers at schools, hospitals and other businesses by eliminating the need for AC receptacles and individual batteries, and allowing for centralized UPS backup.

Organizations in every industry depend on accurate timekeeping for smooth daily operations, and nothing makes synchronized time easier than Inova’s PoE network clocks. Schools and universities, hospitals, and manufacturing environments all benefit from the hassle-free installation and maintenace of synchronized, power over Ethernet network clocks.