Expert Shares Insight on Call Center Metrics

Inova Solutions invites you to participate in our next free webcast on April 17 at 1pm EST. In this fast-paced and engaging workshop, you'll learn how best-in-class contact centers use real-time metrics to create an environment of continuous improvement. Join industry expert and published author Tim Montgomery as he shares highlights from his experience working with some of the world's most recognized service organizations.

Webcast details:

Beyond the Queue: Operational Business Intelligence
Thursday, April 17, 2008 | 1:00 - 2:00 pm (Eastern)

Clik HERE to register for this webcast.

Back to top.

Management Made Easier with Sophisticated Dashboard Application

The wait is almost over for Inova's new web-based management dashboard tool! This application leverages the power and functionality of Microsoft SharePoint to bring you the real-time business intelligence you need.

• Consolidates data from multiple sources, even your own internal database tables.
• Offers drill-down views into specific sites and groups.
• Is accessible from any computer with an internet connection.
• Is easy-to use, with wizard driven set-up and operation.

Call 1-866-686-8774 or email a sales rep today to experience a demo of the tool that gives call center managers vital insight into their operations.

Back to top.

Multimedia Content Demands Attention

When live video and audio augment Broadcaster™'s high-impact displays, everyone takes notice. The latest release of Broadcaster 2.0 adds multimedia content to its capability list, allowing for live video to accompany your most important call center stats.

Many call centers find it effective to play a training video during times of low call volume, or simply tune in to local news and weather channels. The sky is the limit with this high-tech functionality.

Back to top.

International Association of Avaya Users Conference

Come visit Inova Solutions at booth #500 at the InAAU Conference this spring. In addition to live demos of our latest software and experts on hand to answer your questions, we will be offering a $200 American Express gift card raffle!

Also, Inova is partnering with Avaya to offer crisis communication solutions with our OnAlert emergency notification device. Check out Avaya's booth, #213, for more details.

InAAU show details:

San Diego, California
3/30/2008 — 4/3/2008
Booth #500

Back to top.