FOR IMMEDIATE RELEASE

Webcast Series Spotlights the Role of Performance Measurement in Optimizing Customer Service Operations
Industry Experts Discuss Methods to Manage and Improve Performance in Three-Part Series Sponsored by Inova Solutions and CRMXchange

Charlottesville , VA - January 11, 2006 - Inova Solutions, Inc. announces "Gauging Contact Center Performance", a three-part series of educational webcasts aimed at helping companies develop effective performance measurement systems. Over the course of the series, industry experts including Penny Reynolds from The Call Center School and Dick Bucci from The PELORUS Group will share their knowledge on the challenges of measuring and managing performance in the modern contact center.

Participants will learn how to implement a successful measurement system that supports company goals, how the changing role of the contact center is affecting what gets measured, how technology impacts the way performance is monitored and communicated, and much more. The series includes:

• The ABCs of KPIs: Building a Performance Measurement System
  Thursday, January 19, 2006 | 1:30 - 2:30 p.m. Eastern Time
  
• The New Metrics: Moving Beyond ACD Statistics
  Thursday, February 9, 2006 | 1:30 - 2:30 p.m. Eastern Time
  
• The IT of KPIs: Leveraging Technology to Power Performance Measurement
  Thursday, March 2, 2006 | 1:30 - 2:30 p.m. Eastern Time

Gauging Contact Center Performance is sponsored by Inova Solutions, and is being hosted by CRMXchange.com. Participation is free. To obtain additional information and register for this event, please visit www.inovasolutions.com/webcasts.

About Inova Solutions
Inova Solutions is a global solutions provider that makes it easier to communicate vital information instantly. For more information, please visit www.inovasolutions.com.

About CRMXchange
Founded in 1995, CRMXchange has long been recognized as a premiere destination on the Internet for the exchange of information and ideas on customer relationship management, sales, contact center, and telemarketing issues. Today, the site offers a wide variety of resources for CRM professionals. For more information, please visit www.crmxchange.com.

Press Contact
Matt Schwabel
Marketing Director
mschwabel@inovasolutions.com
t 434.817.8000 x155

Inova Solutions
110 Avon Street
Charlottesville, VA 22902
www.inovasolutions.com
# # #