FOR IMMEDIATE RELEASE

Inova Solutions Announces Availability of Inova Performance Optimization Suite 5.2
Ongoing Commitment to Ease-of-Use Evident in New Release Featuring Dashboard Wizards, RSS Support and New Installer

Charlottesville, VA – May 16, 2006– Inova Solutions, Inc., a leader in real-time visual communication solutions, today announced the availability of Inova Performance Optimization Suite 5.2. The latest release of this award winning software suite – named a Product of the Year by Customer Inter@ction Solution the past two years – makes it even easier for customers to instantly communicate information that’s vital to the operation of their contact centers. The latest release features:

Dashboard Wizards
Inova Performance Tracker, Inova’s web-based real-time dashboard product, now provides quick-start wizards for customers with Aspect or Avaya systems. The wizards map standard data fields into pre-defined templates for quick deployment of digital dashboards. The wizards support roll-up views of group level performance at up to five locations, with drill-down to skill level for Avaya users and agent level for Aspect users. All data is presented in real-time, with an option for intra-day updates spanning up to 24-hours.

RSS Support
Inova’s XML support is further extended to accept as an input any standard RSS feed. Customer’s utilizing Inova’s advanced messaging and alerting features can now include weather, news or any other relevant content captured directly from an RSS feed. Soon to follow will be the ability to publish data from Inova software to an RSS feed, enabling customers to deliver regular updates on operations and performance through any standard RSS reader.

New Installer
Version 5.2 now utilizes InstallShield, the leading installation package for software. Inova setup files are now wrapped in an InstallShield MSI file, enabling customers with large implementations to easily deploy Inova’s software using an application distribution mechanism such as Microsoft SMS.

Version 5.2 of the Inova Performance Optimization Suite is currently shipping worldwide. For additional information please visit www.inovasolutions.com or contact an Inova Solutions representative at +1.434.817.8000.

About Inova Solutions
Inova Solutions makes it easy to instantly communicate information that’s vital to contact center operations.
Inova’s real-time visual communication solutions deliver key metrics to the people who need them through various methods ranging from wallboards to dashboards, promoting increased productivity and improved customer service. The company has been meeting the information needs of the contact center industry for 24 years, and has a global client base that includes nearly half of the Fortune 100. For more information, please visit www.inovasolutions.com.

Press Contact
Matt Schwabel
Marketing Director
mschwabel@inovasolutions.com

t 434.817.8000 x155
f 434.817.8002

Inova Solutions
110 Avon Street
Charlottesville, VA 22902
www.inovasolutions.com

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