Inova Solutions: News and Events

Spring 2008	In This Issue
	EDUCATIONAL WEBCAST
	NEW MANAGEMENT DASHBOARD TOOL
	ENGAGE, MOTIVATE AND INFORM WITH LIVE VIDEO
	AVAYA INAAU SHOW

03/20/2008	How One Call Center Boosted Productivity, Quality & Morale Quickly & Affordably
02/11/2008	Network Powered Ethernet LED Display Saves 75% in Energy Costs
02/19/2007	Complimentary Webcast Series Spotlights Effective Use of Metrics
09/19/2006	Inova LightLink™ Now Rated "Avaya Compliant"
05/16/2006	Inova Solutions Announces Availability of Inova Performance Suite 5.2
03/30/2006	Inova Solutions Receives Product of the Year and Best of Show Awards
03/28/2006	Inova Solutions Selected for Membership in Avaya DeveloperConnection Program
02/06/2006	New Energy-Efficient LED Displays from Inova Lower Cost of Ownership
01/11/2006	Webcast Series Spotlights the Role of Performance Measurement in Optimizing Customer Service Operations
11/16/2005	Inova Solutions Boosts XML and Database Compatibility with Inova LightLink ™ 5.1
11/16/2005	Inova Solutions Makes Employee Communication Easier with Inova Broadcaster™ 5.1
07/11/2005	Inova Solutions is Experiencing Record Growth in 2005
01/04/2005	Inova Performance Suite Named Product of the Year

Date	Event	Register/Attend
3/17/08	Webcast: Beyond the Queue: Operational Business Intelligence Presented by Tim Montgomery, Founder of The Service Level Group	Register Here
On-Demand	The Great Debate : The Evolution to Revenue Producing Centers: Driving the New Approaches to Analytics	View Recorded Debate
On-Demand	Webcast : The ABCs of KPIs: Building a Performance Measurement System Presented by Penny Reynolds, Senior Partner at The Call Center School	View Recorded Webcast
On-Demand	Webcast: The ABCs of KPIs: Building a Performance Measurement System Presented by Penny Reynolds, Senior Partner at The Call Center School	View Recorded Webcast
On-Demand	Webcast: The New Metrics: Moving Beyond ACD Stats Presented by Dick Bucci, Associate Consultant with The PELORUS Group	View Recorded Webcast
On-Demand	The IT of KPIs: Leveraging Technology to Power Performance Management Presented by Jerry Blow, SVP, Operational Stability Executive at Bank of America	View Recorded Webcast
Archive	The Great Debate: New Approaches Towards Achieving Performance Optimization	View Transcript

Date	Event	Location	Booth
3/30/08 - 4/3/08	International Alliance of Avaya Users, International Conference	San Diego, CA	500
3/2/08 - 3/5/08	BlueCross BlueShield Customer Contact Center and Claims Conference	Los Angeles, CA	605
2/26/08 - 2/28/08	Healthcare Information and Management Systems Society (HIMSS) 08 Annual Conference and Exhibition	Orlando, FL	1581