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Managing Change in Call Centers in Rollercoaster Times
CRM Marketplace, April 2008

Inova Wins Customer Interaction's CRM Excellence Award
TMCnet, April 2008

How One Call Center Boosted Productivity, Quality & Morale
CRM Marketplace, March 2008

New Methods to Measure Performance
Call Center Magazine, February 2007

An Agent's Best Point of View
Call Center Magazine, June 2005

Directions for Better Performance
Call Center Magazine, February 2005

Real Time Routing for Live TV Centers
callcentermagazine.com, October 25, 2004

Make Your Center a Room With a View
Call Center Magazine, August 2004

Reports Give You Data. Analytics Gives You Insight
Call Center Magazine, February 2004

Hold Employees Accountable
Integrated Solutions, September 2003

Distinguishing Displays
Call Center Magazine, August 2003

Customer Inter@ction Solutions 2002 Product of the Year Awards
Customer Inter@ction Solutions, January 2003

Inova LightLink Command Center
CRMBuyer, January 30, 2003