A Great Place to Work

Inova Solutions offers a stimulating work environment for highly motivated, skilled individuals interested in joining a winning team. We have a strong employment package with attractive salaries. Full-time employees enjoy a full complement of benefits that includes an exceptional health care plan, 401(k) retirement program, short and long term disability, life insurance, flexible spending, and optional dental coverage.

A Great Place to Live

Inova is headquartered in Charlottesville, VA, an up-and-coming city that Frommer's Cities Ranked and Rated recently named the best place to live in America. Nestled in the foothills of the Shenandoah Mountains, Charlottesville is home to Thomas Jefferson's Monticello and to the University of Virginia, a public university that consistently ranks in the top 10 public universities in the nation. Charlottesville has a vibrant downtown featuring an extensive pedestrian mall with unique shopping and dining options as well as several arts, entertainment and sports venues.

Current Job Openings

Technical Support Analyst


We are seeking a full-time customer Technical Suport Analyst for our busy help desk.  



Position Summary:  The Technical Support Analysts are accountable for effectively providing first line technical support to customers and partners via phone, email and remote access across all Inova product lines. 

Communications Skills:  This position requires handling confidential information in an appropriate manner. Customer interactions must be handled with diplomacy and tact. Individual must be able to gauge the customer's technical ability and communicate with them in appropriate technical or non-technical language in a non-condescending and respectful manner. 

Decision Making / Judgment:  This position involves projects and/or assignments requiring considerable decision-making authority regarding procedures, plans, and schedules. Although there are sometimes prs for those problems. The Analyst is often on their own in troubleshooting and determining satisfactory solutions. As such, resourcefulness and self-sufficiency are critical for success in this position. 

  Position Responsibilities:
  • Provide first line technical support to customers and partners via phone, email, and remote access for all Inova products
  • Record required customer and problem information in the case tracking system
  • Update cases with appropriate activities and closes tickets with solution details upon case closure
  • Provide customer with solution details and follows up to ensure resolution 
  • Document and escalate cases as needed to Tier II or Tier III Analysts 
  • Project manage and provide installation support for small add-on and upgrade projects as needed
  • Test and provide documentation assistance on software releases and new interfaces
  • Update and maintain client system data in and on shared network folders as needed 
  • Work on Help Desk related projects as assigned by supervisor
  • Assist with maintaining and updating support site documentation, software downloads and training modules 
  • Research, test, and submit bug reports for Clock related items as needed 
  • Performs other related duties as assigned
  • Rotational/after-hours on call responsibilities required
  Required Skills, Education, and Experience
  • Ability to work both independently and in a team setting
  • Capacity to learn and support new and fast-changing technologies
  • Excellent interpersonal skills
  • Good work habits under pressure
  • Detail oriented with proven documentation skills
  • Ability to recognize when issues should be escalated in a timely manner
  • Must have a good command of written and spoken English and be able to effectively communicate via phone, desk-side, and email
  • Associates or Bachelor’s Degree or equivalent work experience in a related field
  • Advanced computer proficiency to include familiarity with and comfort troubleshooting all Windows platforms, audio/video hardware, networking configurations & multimedia applications and file formats required
  • *Basic level of graphic design (i.e. Photoshop) 
  • *Web design experience (i.e. HTML, CSS, XML) 
  • *Customer service experience in a call center environment 
  • *Project Management Professional (PMP) Certification 

*Valued, but not required

Please send cover letter and resume to No phone calls, no recruiter calls, please.

Equal Opportunity Employer.