Inova Solutions works closely with our customers to design, develop, and implement real-time visual communication solutions for contact centers. We provide a variety of consulting and technical advisory services to help you make the most of your investment in real-time contact center technology and achieve your business objectives.

Our team adheres to an agile approach to professional services. In this manner, we demonstrate new functionality and deliverables to customers in small iterations, rather than all at once. This reduces customer risk and allows for new ideas and changes before the next step of service begins. This iterative approach provides transparency into the solutions under development, and often allows a customer’s in-house staff to become familiar enough with the project to take on the next steps themselves, if desired.

Some of our services are detailed below. If you have a need that is not outlined here, please call 888.637.1080 or email support@inovasolutions.com and we will be happy to discuss it.

Data Integration

Inova’s trained professional services team can extract real-time and historical business data from your database systems and present it alongside your realtime and historical call center data. We can also extract data from legacy ACD systems or any RSS feed.

Digital Signage View Development

Let Inova’s experts generate creative and interesting view designs to showcase your Broadcaster digital signage system. We can design custom data grids, charts and graphs to more concisely show the information and trends you want to make actionable in your contact center.

We can also design threshold messages that inspire action in your call center based on triggers you set, or create custom web views that combine content from multiple internal and external websites onto one Broadcaster view.

Dialer Interface Management

We can interface to Avaya outbound dialers to pull real-time data on daily outbound dialer jobs. Our professional services engineers can also extend your inbound and outbound business rules to allow you to monitor a blended center.

SharePoint Integration

We can create Microsoft® SharePoint® sites for your real-time and historical call center data, as well as for integration of other business information. The Inova Performance Tracker™ web parts provide the right starting point for moving SharePoint into the contact center.

Automatic Call Distributor Conversion

Let our experts help you navigate the sometimes confusing process of switching from one ACD system to another.