Rely on Unparalleled Call Center Services

Inova Solutions’ commitment to our customers’ success extends beyond our product line. We provide industry-leading call center services to help you make the most of your investment. From installation to training, technical support and customer advocacy, our knowledgeable and helpful Support Team is on your side.

Customer Support

Whether you have a routine question or urgent issue, our telephone support team is available around the clock. All calls are handled through our in-house contact center, staffed by knowledgeable call center services professionals. That means you don't have to worry about getting someone whose ability to help only goes as far as the script in front of them. Additionally, we offer remote field support, onsite support, and online support including a customer support website. Inova offers a number of different service plans (called Inova Support Agreements or ISAs) designed to provide just the right level of support, whatever your needs may be.

Training

Training is an essential component of a successful solution. We provide detailed instruction on the features, functionality and operation of all Inova products upon initial solution implementation. We also offer several options for ongoing training including regularly scheduled web-based training, on-site training, and regionally based training events.

Professional Services

Inova Solutions provides a range of professional services and call center services to help you make the most of your investment in real-time technology and achieve your business objectives for contact center performance optimization.

At Inova, we work hard to ensure that customers receive the full benefits of our solutions. That's why we provide professional training on the features, functionality and operation of the product(s) included in your solution. This training is typically held on-site as part of the initial implementation process. Since product knowledge often fades with time and is lost with staffing changes, we offer a number of post-installation training options. Continued training is the best way to make sure you're getting the most from your investment.