Call Center Dashboard Design for Real-Time Situation Awareness

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About Stephen Few

Stephen is the Founder and Principal of Perceptual Edge, a consultancy that specializes in data visualization for business. When information is presented to our eyes as properly designed graphics, a level of understanding can be gained and communication can occur that results in heightened awareness. Stephen provides consulting and training services, writes the monthly Visual Business Intelligence Newsletter, speaks frequently at conferences, and teaches in the MBA program at the University of California at Berkeley. He is the author of two books: Show Me the Numbers: Designing Tables and Graphs to Enlighten and Information Dashboard Design: The Effective Visual Communication of Data. You can learn more about Stephen's work at www.perceptualedge.com.

About Inova Solutions

Inova Solutions is a leading global provider of performance optimization solutions for the contact center, help desk and network operations center. Inova's products integrate data from existing systems to provide unified views of live and historical metrics across organizational levels for improved decision making and increased productivity. Superior technology, world-class services and support, and 25 years of industry experience allow us to craft powerful solutions that deliver measurable results to a diverse customer base. Learn more about Inova Solutions at www.inovasolutions.com/call-center-reporting.

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