Turn Call Center Metrics into Actionable Business Intelligence
For nearly 25 years, Inova Solutions has been a leader in real-time reporting solutions for inbound and outbound call centers and help desks. Our efficient and sophisticated solutions make managers and agents aware of key call center metrics so they may make smart, informed business decisions. Contact us to learn more or browse through our products below.
LED wallboards - Inova OnTrack™ displays call center metrics on cost-effective, bright and highly-visible LED reader boards. Available with revolutionary Power over Ethernet technology, select models of OnTrack offer significant energy cost savings and simplified installation. A special variant of LED wallboards is available specifically for Cisco UCC Express customers.
LCD flatscreen displays - Inova Broadcaster™ displays call center metrics along with rich, multimedia content such as live video and PowerPoint presentations on large-format LCD screens. Capture the power of digital signage with attention-grabbing graphics and layouts while communicating your real-time call center metrics.
Web-based management dashboards - Inova Performance Tracker™ generates sophisticated snapshots of multi-source call center metrics and operational data for managers. Spend less time digging through reports and more time coaching agents.
Agent desktop applications - Inova Desktop Presenter™ displays real-time call center metrics directly on agents' computer desktops. Empower agents to improve their efficiency based on how many calls are in queue, if customers are experiencing unusually long wait times, and other information vital to improving the customer experience.