Call center video engages and informs

Call center digital signage provides an excellent medium for displaying not only real-time ACD data, but also multimedia components. Playing call center video on digital signage software is one powerful way to engage and inform your agents.

Play news, weather or other call center video channels alongside real-time metrics so agents know what's going on at all times. Or you can make the most of low call volume by automatically playing call center videos for training or professional development. Including video in contact center data displays is an effective way to capture agents' attention, and ensure they also see the important operational data and messages on the screen.

There are several options for video file types, including Flash video, closed circuit television, and live TV or satellite feeds.

To learn more about displaying call center video and other multimedia content on digital signage, contact Inova Solutions at 1.866.686.8774 or visit the call center digital signage webpage.