Call Center Software for Metrics Capture and Display

Inova LightLink® is a powerful form of call center software, called middleware, that works behind the scenes to connect you to the real-time call center data you need. LightLink interfaces with the leading ACD systems and your own internal databases, collects and sorts the data, and prepares it for display on a variety of media. LightLink pulls together these disparate systems to provide an intelligent overview of what's happening in the call center.

LightLink allows you to set business conditions or thresholds that will trigger an action, such as a message, color change or audio notification. This capability ensures that you're always aware of red flags that need your attention. These features bring immediate attention to changes based on data from your call center software.

Our call center software uses a distributed component architecture to provide superior scalability and reliability. Following a publish/subscribe model, LightLink requires only one connection to each back-end system being monitored, reducing integration costs and simplifying system maintenance.

LightLink call center software combined with our multiple output options brings instant awareness and informed action to your call center.

Call Center Data and Messages on Multiple Outputs

You can view your real-time call center KPIs and other data on LED reader boards, LCD screens, web-based dashboards, computer desktops, or through email alerts.

For more information, fill out the form on the right, call 1.866.686.8774 or email info@inovasolutions.com.