Sophisticated Digital Signage Software for Call Centers

Inova Broadcaster™, powerful digital signage software from Inova Solutions, delivers real-time call center metrics along with dynamic multimedia content to your agents and managers. Moving beyond a traditional call center wallboard, Broadcaster uses a large format LCD or plasma screen to provide high impact employee communication designed for the 21st century.

Metrics and Live Streaming Video – All on One LCD Screen

Broadcaster allows you to create, schedule and display media-rich views throughout your organization. Let colorful charts, gauges and grids showcase your most important call center metrics alongside pre-recorded or live streaming video. Create and design your own views, or choose a template from a collection of screen-ready views included in the Broadcaster Media Pack. Human Resources departments and executive management teams often appreciate the ability to communicate important corporate information with agents while ensuring real-time operational data transparency.

An intuitive graphical layout tool enables drag-and-drop view creation in just minutes, and supports 16:9, 15:9, 4:3 and custom aspect ratios to fit any call center display. Advanced scheduling features allow you to schedule views based on time, or trigger views when customized data thresholds have been exceeded. The result is complete harmony between Broadcaster's views and your call center's workflow.

Consolidate Reporting from Multiple Data Sources

Broadcaster's modern call center wallboard integrates with a number of data sources – including ACDs, workforce management systems and even internal databases – to ensure that all your key data can be found in one place. When agents and managers are aware of real-time call center metrics, they can modify their behavior in order to achieve higher productivity and efficiency.

Enjoy the benefits of a call center wallboard with the pizzazz of an LCD flatscreen display. Check out our digital signage FAQ section or contact an Inova Solutions representative today to learn more!

Powered by LightLink

At the core of the Broadcaster digital signage system is Inova LightLink™, powerful middleware that provides an infrastructure for capturing and communicating real-time information.

LightLink connects to the systems already running in your centers, such as your ACD, CTI and workforce management system, and extracts just the data required to feed your key metrics. LightLink funnels the sea of data generated by your various systems into information that is focused, relevant and actionable.