Sophisticated Reporting for Cisco UCC Contact Centers

Contact Centers with Cisco UCC Enterprise and Cisco UCC Express look to Inova Solutions for enhanced real-time reporting. Inova has partnered with Cisco and Cisco resellers for decades, and can be trusted to integrate seamlessly with Cisco UCC systems.

Inova's powerful middleware is capable of gathering and displaying data from multiple sources – ACDs, workforce management systems, internal databases, etc. Therefore, you can access your Cisco UCC statistics along with your other vital operational data.

Top contact centers trust Inova to help them make the most of their Cisco UCC investment. Fill out the contact form on the right to talk to an expert about real-time reporting with Cisco UCC or click on a solution below to learn more.

LED wallboards - Inova OnTrack™ displays call statistics on cost-effective, bright and highly visible LED reader boards.

LED wallboards for Cisco UCC Express – Inova QReader™ connects directly with Cisco UCC Express and displays commonly-measured queue statistics. No additional software required.

LCD flatscreen displays – Inova Broadcaster™ displays rich, multimedia content such as live video and PowerPoint presentations on large-format LCD screens.

Web-based management dashboards – Inova Performance Tracker™ generates sophisticated snapshots of multi-source operational data for call center managers.

Agent desktops – Inova Desktop Presenter™ displays real-time queue statistics directly on agents' computer desktops.